Yvonne Williams Coaching
Two things live on this page. Part one is the agreement for booking the Altitude Retreat. Part two covers use of this website.
Poz Step Ltd, trading as Yvonne Williams Coaching. Company number 07465927, registered office 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. Last updated 18 October 2026.
Part one
The Altitude Retreat is provided by Poz Step Ltd, trading as Yvonne Williams Coaching, company number 07465927, registered office 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. In these terms, “I” and “me” mean that company.
Twenty-four hours in the Lake District at one of my partner hotels near Lake Windermere: a car from the station, lunch on arrival, a room for the night, dinner, breakfast, and a private room for the work.
The work itself, from early afternoon through the evening, and from the following morning until midday.
Six weeks of follow-on: one 45-minute call each week, booked by you, and a short daily prompt.
A baseline measurement at the start and a repeat at the end.
A dedicated number for your assistant and your partner, monitored by my team for the whole twenty-four hours.
The first three founding places are £5,000. The next three are £7,500. Places are allocated in the order they are paid for.
The fee is payable in full at the time of booking. There is no deposit and no instalment plan.
These rates are not repeated. They exist once, for the first six people, and the programme is £15,000 from January. There is no waiting list for the founder price and it will not be reopened.
How you fund it is your own affair. I do not offer credit and I am not a credit broker.
No date is fixed when you book. Once your place is confirmed I work with my partner hotels to find a date that suits you.
Your retreat takes place in November or December 2026. That window is what the founder price buys. If we cannot agree a date in that window, we will agree an alternative between us.
Once a date is agreed and the hotel is booked, that date is fixed and cannot be moved, because the room, the car and the meals are committed from that moment.
The fee is not refundable. This is because the venue, the travel and the meals are committed on your behalf as soon as your date is agreed.
If you cannot attend your agreed date, I will instead offer you a four-hour intensive over Zoom, followed by six weekly sessions, to be used within three months. That stands in place of the twenty-four hours and the six weeks. It is offered in place of the retreat, not as a refund.
If I cannot run your retreat, you choose: a full refund, or another date. The choice is yours, not mine.
The founder price is given on the basis that, after the six weeks, you record a short video describing where you were before and where you are now.
It must be honest. If the work did not do what you hoped, say so. A testimonial given under an obligation to be positive is worth nothing to either of us, and I will not ask you for one.
Nothing is published without your sight and your approval. You may ask to be anonymous, or to have a published video taken down at any time.
Where I publish your video, I will make clear that you took a founding place at a reduced rate.
The six calls begin the week after your retreat and are to be used within eight weeks of it. Calls not booked inside that window are not carried over and are not refunded.
This is coaching and psychoeducation. It is not therapy, not treatment and not medical care.
I do not diagnose, and I do not advise on starting, changing or stopping any medication.
If anything suggests you need medical support, I will tell you, and the work continues alongside your GP rather than instead of them.
If you are in crisis or at risk, this is not the right thing, and I will say so.
What you say during the twenty-four hours and the six weeks stays between us. The one exception is if I believe there is a risk to your safety or to someone else’s.
Everyone on the monitored line has signed a confidentiality agreement.
Your baseline measurements include health information, which is special category data under UK GDPR. It is stored securely, used only for your own baseline and review, and covered by my privacy policy.
The details of your assistant and your partner are theirs, not yours to give lightly. I collect them in conversation after you book, use them only for the monitored line, and delete them afterwards.
These terms are governed by the law of England and Wales.
If something goes wrong, tell me first. I would rather fix it than have you tell someone else.
Part two
Welcome to Yvonne Williams Coaching, a service provided by Poz Step Ltd. By accessing our website and using our services, you agree to be bound by these Terms and Conditions and our Privacy Policy.
These Terms govern your use of our website and services. By using our website, you accept these Terms in full. If you disagree with these Terms or any part of them, you must not use our website.
Unless otherwise stated, Poz Step Ltd and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages or other content from the website for your own personal use, subject to the restrictions set out below and elsewhere in these Terms.
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website.
You must not use our website in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
Access to certain areas of this website is restricted. Poz Step Ltd reserves the right to restrict access to other areas of this website, or indeed this entire website, at its discretion.
If you send material to this website, you confirm that you have the right to send it and that it is not unlawful.
I do not take ownership of it, and I do not publish it. Anything you share with me is covered by Part one, clause 10, and by my privacy policy.
This website is provided “as is” without any representations or warranties, express or implied. Poz Step Ltd makes no representations or warranties in relation to this website or the information and materials provided on it.
Nothing in these Terms will limit or exclude our or your liability for death or personal injury resulting from negligence, for fraud or fraudulent misrepresentation, or any liability that may not be limited or excluded under applicable law.
Poz Step Ltd may revise these Terms from time to time. Revised Terms apply from the date they are published on this website.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Poz Step Ltd in relation to your use of this website, and supersede all previous agreements in respect of it.
These Terms are governed by and construed in accordance with English law, and any disputes relating to them are subject to the exclusive jurisdiction of the courts of England and Wales.